Terms of Service

1. Acceptance of Terms

Welcome to Market4Me.ai (“Market4Me”, “we”, “our”, “us”). By creating an account or using the Market4Me platform, website, and related services (together, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you use the Service on behalf of a company or other entity, you confirm you have authority to bind that entity. If you do not agree to these Terms, do not use the Service.

You must be at least 18 years old and able to form a legally binding contract. The Service is intended for business and professional use.

2. Description of Service

Market4Me is an AI-powered content platform that lets you generate videos, images, voiceovers, and other marketing assets from prompts and uploaded material; build and manage brand profiles; plan content on a calendar; and export finished content for publishing. Features vary by plan and evolve over time — we may add, change, or remove features at our discretion.

3. Your Account

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account and must notify us promptly of any unauthorised use. Accounts are personal to you or your organisation and may not be shared or sold. We may refuse, suspend, or reclaim usernames that infringe others’ rights.

4. Plans, Billing and Credits

Paid plans are billed in advance on a recurring monthly or annual basis and renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you keep access until then. We may change plan pricing with at least 30 days’ notice; continued use after a change takes effect constitutes acceptance. Payments are processed by our payment provider (Stripe) — we never store your full card details. We may suspend the Service for failed payments.

Generation is metered in credits. Monthly plan credits reset at each billing cycle and do not roll over. Separately purchased credit packs do not reset with the billing cycle. Credits have no cash value, are non-transferable, and expire if your account is closed. Credit costs per generation vary by feature, model, resolution, and length, and are shown in the product. Free accounts receive a small one-time credit grant, and content generated on a free account carries a visible watermark.

All fees and credit purchases are final and non-refundable, except where a refund is required by applicable law (including any non-waivable consumer rights in your country). If a generation fails, the credits it consumed are automatically returned to your balance — that re-credit is our remedy for failed generations. By starting to use the Service or generating content immediately after purchase, you request immediate performance and acknowledge that, to the extent permitted by law, you lose any statutory cooling-off right to cancel once performance has begun.

5. Acceptable Use

You agree NOT to use the Service to:

• create deceptive “deepfake” content, or depict any real person without their documented consent — including cloning a voice or likeness that is not your own or that you do not have written permission to use;
• create content depicting minors, or any content that is illegal, defamatory, harassing, hateful, or that promotes violence or self-harm;
• impersonate any person or organisation, commit fraud, or mislead others about the origin of content;
• infringe anyone’s intellectual property, privacy, or publicity rights;
• send spam, run unlawful marketing, or violate the rules of any platform you publish to;
• probe, disrupt, reverse-engineer, scrape, or gain unauthorised access to the Service, or resell it except under a written agreement with us.

We may review and remove content that violates these Terms and may suspend or terminate accounts for violations. We do not undertake to monitor all content.

6. Your Content and Ownership

You retain ownership of the material you upload (prompts, photos, audio, video, brand assets — “Input”). You grant us a worldwide, non-exclusive licence to host, process, and transform your Input solely to operate and provide the Service. As between you and us, and subject to these Terms and your plan, you own the content the Service generates for you (“Output”) and may use it commercially where your plan includes a commercial licence. Because of the nature of AI, similar or identical Output may be generated for other users, and no exclusivity in styles, concepts, or underlying model behaviour is granted.

You are solely responsible for your Input, for how you use your Output, and for ensuring both comply with the law and platform rules wherever you publish. The Service, including its software, design, and branding, remains our intellectual property.

7. AI-Specific Terms

AI-generated content can be inaccurate, incomplete, or unrepresentative. You must review Output before relying on or publishing it, and you are responsible for any claims your published content makes. Where the law or a platform requires AI-generated or synthetic content to be disclosed or labelled, that disclosure is your responsibility. We may update, replace, or retire underlying models at any time, which can change the style or quality of Output.

8. Third-Party Services

The Service interoperates with third-party services (for example payment processing, authentication, and the social platforms you export to). Your use of those services is governed by their own terms, and we are not responsible for their content, policies, or availability.

9. Privacy

Our Privacy Policy explains what data we collect and how we use it, and forms part of these Terms.

10. Termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or on reasonable notice for any other reason. On termination your right to use the Service ends and we may delete your content after a reasonable period, as described in the Privacy Policy. Sections that by their nature should survive (including ownership, disclaimers, liability, and indemnity) survive termination.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Output will meet your requirements or achieve any particular marketing result.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability for all claims relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Input or Output, your use of the Service, or your breach of these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers retain any mandatory protections and forum rights of their country of residence. Before bringing a claim, please contact us — most issues can be resolved informally.

15. Changes to These Terms

We may update these Terms from time to time. For material changes we will give notice by email or in the product. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

17. Contact

Questions about these Terms: support@market4me.ai